FAQ
We accept all major credit cards (i.e. VISA, MasterCard, etc.), PayPal, Google Pay, and Apple Pay.
Yes! Our entire website is secure and our checkout page uses SSL encryption, which ensures that all of your browsing and shopping data remains private.
We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!
During the first stage of checkout, look for a box beneath your order summary. Enter your code and click 'apply.' Only one discount code can be used per order!
Yes! Discount codes can typically be applied to all of our jewelry even if the item is already on sale!
Many of our products are in high demand and we work directly with our designers and suppliers to get you the lowest prices possible. Because of this, shipping can take anywhere from 10 - 30 business days. Our products are worth the wait!
If your order contains a personalized piece, please allow for an additional 10-20 business days for your jewelry to be customized.
We are proud to deliver our animal inspired jewelry to women worldwide!
All orders ship from Illinois, USA using USPS. International orders are handed over to the local post office for final delivery.
We do not ship to PO Boxes, APO or FPO addresses at this time.
We are proud to offer the most competitive shipping rates while still ensuring fast and trouble-free deliveries.
We're keeping shipping simple:
USA
Orders over $50: Shipping is free!
Orders under $50: Shipping is $4.95
International
Orders over $50: Shipping is free!
Orders under $50: Shipping is $9.95
Of course!
We'll send you a tracking number via email within 1-3 business days of your order. With this number you can track your order on the USPS website.
You can also send us a quick message and we'll be happy to track it for you.
Very few of the orders we ship may be subject to import duties and taxes. Please contact your local customs office if you are unsure.
Fauna Jewels cannot control these costs and is not responsible for any duties/taxes applied to your package, so you will be responsible for paying additional charges if they apply.
In rare cases you might be contacted by customs to submit an invoice. In this case, you can simply forward our order confirmation email which you’ve received when placing your order.
If you should decide to decline a package you will be refunded minus a fee for returning the item to us and restocking it.
All orders ship Monday – Friday, excluding weekends and official bank holidays.
We recommend you order soon, so you get your jewelry in time!
Yes! We want you to be head over heels for your new jewelry. If you're not 100% satisfied, we want to make things right.
Just send us an email within 30 days from the day you receive your parcel saying you’d like a refund. Then, we’ll send you step-by-step instructions for returning your jewelry.
As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping).
Our jewelry is made from a range of precious metals, including the following: 925 Sterling Silver, 14k Solid Rose Gold and 14k Vermeil which is 925 Sterling Silver plated in 14k Rose and Yellow Gold (this coating is 50% thicker than traditional gold-plated pieces, keeping it beautiful for years to come).
Any jewelry made with copper such as Sterling Silver and Rose Gold can tarnish slightly over time, however, for many people, this is outweighed by the beautiful properties of natural metals. This means the finish can potentially leave behind a surface mark on the skin when worn. This coloration easily washes off with warm water and a mild soap.
If you do see a slight blackening in your piece it is nothing to be alarmed about and the piece can easily be brought right back to it's shining self with a jewelry polishing cloth.
Any side effect caused by the natural properties found in our jewelry is temporary, unavoidable and not valid for a refund.
Proper care will keep your jewelry beautiful and gleaming for years to come. When engaging in physical activities like cleaning and lifting, its best to keep your jewelry in a felt-lined box where it’ll stay safe and sound. If you notice that your jewelry needs cleaning, you can freshen it with warm, soapy water or a non-acid based jewelry cleaner.
If you still have questions or simply have something to say, send us an email at support@FaunaJewels.com and we'll get back to you as soon as we can. Don't forget: if you’re contacting us about an order, we need your email address or order number to sort things out ASAP!